Privacy Policy

Effective Date: January 1, 2026

1. Introduction

Qylvar Retail LP ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with us.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing and using our Services, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, mailing address, and other contact details when you contact us, request quotes, or subscribe to our services.
  • Business Information: Company name, industry, business type, and other business-related details for service delivery.
  • Transaction Information: Payment details, billing addresses, and purchase history when you engage our services.
  • Communication Data: Messages, inquiries, feedback, and correspondence you send us.
  • Account Information: Usernames, passwords, and profile information if you create an account.

2.2 Information Collected Automatically

When you visit our website or use our Services, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers, and device specifications.
  • Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages, and search queries.
  • Location Information: General geographic location based on IP address (not precise GPS location).
  • Cookies and Similar Technologies: Information stored through cookies, pixels, beacons, and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing, maintaining, and improving our Services
  • Processing transactions and sending related information
  • Responding to your inquiries, comments, questions, and requests
  • Sending marketing and promotional communications (with your consent)
  • Analyzing usage patterns and improving user experience
  • Detecting, investigating, and preventing fraudulent activities and security breaches
  • Complying with legal obligations and enforcing our Terms of Service
  • Creating anonymous, aggregated statistical data for business analytics

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data based on the following legal grounds:

  • Contract: Processing necessary to provide our Services to you.
  • Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention and service improvement.
  • Consent: Processing based on your explicit consent for marketing communications and non-essential cookies.
  • Legal Obligation: Processing required to comply with applicable laws and regulations.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. However, we may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who assist us in operating our website and conducting our business, including payment processors, hosting providers, analytics services, and marketing partners. These service providers are contractually obligated to use your information only as necessary to provide services to us.

5.2 Business Transfers

If Qylvar Retail LP is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5.3 Legal Compliance

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Enforce our Terms of Service and other agreements
  • Protect the security or integrity of our Services
  • Protect the rights, privacy, safety, or property of Qylvar Retail LP, our users, or the public

6. Cookies and Tracking Technologies

We use cookies, pixels, beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. These include:

  • Essential Cookies: Required for website functionality and security.
  • Analytics Cookies: Help us understand how visitors use our Services.
  • Marketing Cookies: Used for targeted advertising and promotional purposes.
  • Third-Party Cookies: Set by third-party services for analytics and advertising.

You can control cookie preferences through your browser settings or our Cookie Management Tool. Disabling certain cookies may affect website functionality.

7. Data Security

Qylvar Retail LP implements comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure password hashing and storage protocols
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • Employee training and data protection policies
  • Incident response and data breach notification procedures

However, no security system is completely impenetrable. While we strive to protect your information, we cannot guarantee absolute security. Your use of our Services is at your own risk.

8. Data Retention

We retain your personal information for as long as necessary to provide our Services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. Retention periods vary depending on the context of processing and our legal requirements:

  • Transaction Data: Retained for 7 years for accounting and tax purposes.
  • Marketing Data: Retained until you unsubscribe or withdraw consent.
  • Analytics Data: Retained for 24 months in aggregated form.
  • Support Communications: Retained for 3 years for service quality and dispute resolution.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

9.1 Canadian Residents (PIPEDA)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for processing
  • Lodge a complaint with the Privacy Commissioner of Canada

9.2 European Residents (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Right of Access: Obtain a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data under certain circumstances.
  • Right to Restrict Processing: Limit how we process your data.
  • Right to Data Portability: Receive your data in a structured, portable format.
  • Right to Object: Object to processing for marketing or profiling purposes.
  • Right to Lodge a Complaint: File a complaint with your local data protection authority.
  • Rights Related to Automated Decision-Making: Object to decisions made solely by automated processing.

9.3 Exercising Your Rights

To exercise any of these rights, please contact us at sales@qylvar.shop with "Privacy Request" in the subject line. Include sufficient details to identify you and your request. We will respond within 30 days (or as required by applicable law). You may also contact our Data Protection Officer for GDPR-related inquiries.

10. Marketing Communications

We may send you promotional emails, newsletters, and marketing communications based on your consent or legitimate business interests. You can opt out of marketing communications by:

  • Clicking the "Unsubscribe" link in any marketing email
  • Updating your preferences in your account settings
  • Contacting us at sales@qylvar.shop

Even if you opt out of marketing communications, we will continue to send you transactional emails related to your account and Services.

11. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by Qylvar Retail LP. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

12. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information and terminate the child's account. If you believe we have collected information from a child, please contact us immediately at sales@qylvar.shop.

13. International Data Transfers

Qylvar Retail LP is based in Canada. Your personal information may be transferred to, stored in, and processed in Canada and other countries that may have different data protection laws than your country of residence. By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

For European residents, we implement appropriate safeguards for international transfers, including Standard Contractual Clauses (SCCs) and other legally recognized mechanisms to protect your data.

14. Do Not Track Signals

Some browsers include a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals. However, you can use your browser settings to control cookies and tracking technologies.

15. California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected, used, and shared
  • Right to delete personal information (with certain exceptions)
  • Right to opt-out of the sale or sharing of personal information
  • Right to non-discrimination for exercising CCPA rights
  • Right to limit use and disclosure of sensitive personal information

To exercise CCPA rights, please submit a verifiable consumer request to sales@qylvar.shop. We will respond within 45 days.

16. Changes to This Privacy Policy

Qylvar Retail LP may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Effective Date" at the top of this policy. Material changes will be communicated via email or a prominent notice on our website. Your continued use of our Services following any changes constitutes your acceptance of the updated Privacy Policy.

17. Contact Us

If you have questions, concerns, orrequests regarding this Privacy Policy or our privacy practices, please contact us:

Qylvar Retail LP

Address:
250 University Ave
Toronto, ON M5H 3E5
Canada

Email: sales@qylvar.shop

Phone: +1 416 597 2284

Company Registration:
VAT: 920681435 RT 0001

17.1 Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at sales@qylvar.shop with "DPO" in the subject line.

17.2 Canadian Privacy Commissioner

If you believe we have not adequately addressed your privacy concerns, you may lodge a complaint with the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H8
Phone: 1-800-282-1376
Website: www.priv.gc.ca

18. Additional Information

18.1 Sensitive Personal Information

We do not intentionally collect sensitive personal information (such as social security numbers, financial account information with security codes, precise geolocation, health information, or biometric data) unless necessary to provide specific Services. If we do collect such information, we apply heightened security measures and obtain your explicit consent.

18.2 Profiling and Automated Decision-Making

We may use automated decision-making and profiling to analyze your usage patterns and improve our Services. These processes do not have significant legal or financial consequences for you. You have the right to request manual review of any automated decisions and to object to profiling under applicable laws.

18.3 Data Breach Notification

In the event of a personal data breach that poses a risk to your privacy, we will notify you and relevant authorities in accordance with applicable laws. Notification will be provided without unreasonable delay and in the manner required by law.

18.4 Sub-Processors and Vendors

We use third-party service providers (sub-processors) to support our business operations, including cloud hosting, payment processing, analytics, and customer support. All sub-processors are contractually obligated to maintain confidentiality and security standards equivalent to our own. A list of current sub-processors is available upon request.

18.5 Policy Interpretation

This Privacy Policy is written in English. If translated into other languages for your convenience, the English version shall prevail in case of any discrepancies.

19. Acknowledgment

By using Qylvar Retail LP's Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this policy, you should discontinue using our Services immediately.

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