Last Updated: January 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Client," or "you") and Qylvar Retail LP ("Company," "we," "us," or "our"), a registered business entity in Canada with VAT number 920681435 RT 0001, located at 250 University Ave, Toronto, ON M5H 3E5, Canada.
By accessing, using, or registering for any of our products, services, platforms, or websites (collectively, "Services"), you agree to be bound by these Terms. If you do not agree to all provisions of these Terms, you may not use our Services. Your continued use of our Services constitutes your acceptance of any modifications to these Terms.
Qylvar Retail LP provides retail technology solutions, including point-of-sale systems, inventory management, customer analytics, and e-commerce integration tools designed specifically for Canadian retailers (collectively, "Services").
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We will endeavor to provide advance notice of material changes where commercially reasonable.
You represent and warrant that:
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account.
You agree not to use our Services to:
We reserve the right to monitor usage and enforce this policy. Violations may result in immediate suspension or termination of your account.
All content, features, functionality, and materials contained in our Services, including but not limited to software, text, graphics, logos, images, and video, are the exclusive property of Qylvar Retail LP or our licensors and are protected by Canadian and international copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use our Services solely for your internal business purposes. This license does not include the right to:
You retain ownership of all data you input into our Services. By using our Services, you grant us a worldwide, non-exclusive license to use your data to provide, maintain, and improve our Services.
Pricing for our Services is provided at the time of signup and is subject to change upon 30 days' written notice. Fees are exclusive of applicable sales taxes, GST/HST, and similar taxes, which you are responsible for paying.
Payment terms are as follows:
If you authorize recurring charges, you consent to automatic billing to your payment method on file. You must maintain accurate payment information and notify us of any changes.
Qylvar Retail LP offers a 14-day money-back guarantee on initial subscription fees, provided the request is made within 14 days of initial purchase and you have not exceeded reasonable usage limits.
Refund requests must be submitted in writing to sales@qylvar.shop with a brief explanation. Refunds are processed within 10 business days to the original payment method. Refunds do not include fees for professional services, custom development, or data exports beyond standard functionality.
No refunds are provided for voluntary service cancellations after the 14-day period or for months in which you had access to and used our Services.
We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws, including GDPR where applicable to EU users.
Your use of our Services is also governed by our Privacy Policy, which is incorporated by reference into these Terms. By using our Services, you consent to our collection, use, and disclosure of your information as described in our Privacy Policy.
We implement industry-standard security measures to protect your data, but we cannot guarantee absolute security. You are responsible for any data you choose to store on our platform.
While we maintain regular backups of our systems, Qylvar Retail LP is not responsible for loss of data resulting from:
We recommend maintaining regular backups of all critical business data. Upon service cancellation, we will retain your data for 30 days after which it will be permanently deleted.
We endeavor to maintain 99.5% uptime for our Services, measured on a monthly basis. Scheduled maintenance windows are excluded from this calculation.
In the event of unscheduled downtime that exceeds 4 hours in a single incident or 8 hours in a calendar month, you may be eligible for service credits. Service credits are the sole remedy for our failure to maintain uptime standards and do not constitute a refund of fees already paid.
We will notify you of scheduled maintenance at least 48 hours in advance when commercially feasible.
TO THE FULLEST EXTENT PERMITTED BY CANADIAN LAW, NEITHER QYLVAR RETAIL LP NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the limitation or exclusion of certain damages. To the extent such limitations are prohibited, our liability will be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Qylvar Retail LP and its officers, directors, employees, agents, and successors from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:
You may terminate your account and these Terms at any time by providing written notice to sales@qylvar.shop. Upon termination, your right to use our Services will cease immediately, and you remain responsible for any outstanding fees or charges.
Qylvar Retail LP may terminate or suspend your account and access to our Services at any time, for any reason or no reason, with or without prior notice, including but not limited to:
Upon termination, we will provide you with the opportunity to download your data in a standard format within 30 days, after which it will be permanently deleted.
OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, QYLVAR RETAIL LP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:
Our Services may integrate with or contain links to third-party services, applications, or websites. Qylvar Retail LP is not responsible for the content, accuracy, availability, or practices of these third-party services.
Your use of third-party services is governed by their terms of service and privacy policies. We recommend reviewing these terms before integrating third-party services with our platform.
Qylvar Retail LP reserves the right to modify these Terms at any time. Material changes will be communicated to you via email or by posting a revised version on our website with an updated "Last Updated" date.
Your continued use of our Services following notification of changes constitutes your acceptance of the modified Terms. If you do not agree to the modifications, you must discontinue use of our Services and terminate your account.
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles.
You agree that any legal action or proceeding arising under or related to these Terms shall be brought exclusively in the provincial or federal courts located in Toronto, Ontario, and you irrevocably consent to the jurisdiction and venue of such courts.
Before initiating any legal proceedings, you agree to attempt to resolve any dispute with Qylvar Retail LP through good-faith negotiation for a period of 30 days.
If negotiation does not resolve the dispute, either party may pursue legal remedies as permitted by applicable law. For disputes not exceeding $25,000 CAD, we may require binding arbitration in accordance with the Arbitration Act of Ontario.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
These Terms, together with our Privacy Policy, any service-specific terms, and your signed service agreement (if applicable), constitute the entire agreement between you and Qylvar Retail LP regarding your use of our Services and supersede all prior negotiations, representations, and agreements.
If there is any conflict between these Terms and any other agreement with us, the terms of the other agreement shall prevail to the extent of the conflict.
For questions, concerns, or notices regarding these Terms, please contact us at:
Qylvar Retail LP
Email: sales@qylvar.shop
Phone: +1 416 597 2284
Address: 250 University Ave, Toronto, ON M5H 3E5, Canada
VAT: 920681435 RT 0001
Sections that by their nature should survive termination, including but not limited to Intellectual Property Rights, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution, shall survive any termination or expiration of these Terms or your use of our Services.
The failure of Qylvar Retail LP to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Qylvar Retail LP.
You may not assign, sublicense, or transfer these Terms or your rights and obligations hereunder to any third party without the prior written consent of Qylvar Retail LP. Any attempted assignment in violation of this provision shall be void.
Qylvar Retail LP may assign these Terms and your account to any successor or affiliate without your consent. We will notify you of any material change in ownership or control of our Services.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, epidemic, pandemic, government actions, or internet service provider failures.
If a force majeure event prevents us from providing our Services for more than 30 consecutive days, you may terminate your account and receive a prorated refund of prepaid fees for unused services.
Any notices or communications required under these Terms shall be in writing and delivered by:
Notices sent via email shall be deemed received upon transmission, and notices sent via registered mail shall be deemed received three business days after posting.
You agree to comply with all applicable federal, provincial, and municipal laws, regulations, and statutes in your use of our Services, including but not limited to:
Qylvar Retail LP shall comply with all applicable laws in the provision of our Services. We reserve the right to suspend or terminate services to users or jurisdictions where we cannot legally operate.
Qylvar Retail LP is committed to ensuring our Services are accessible to all users, including those with disabilities, in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and applicable accessibility standards.
If you experience accessibility issues while using our Services, please contact us at sales@qylvar.shop, and we will work to address your concerns promptly.
Our Services and related technical data are subject to Canadian export control laws, including the Export and Import Permits Act. You agree not to export, re-export, or transfer our Services or related technology to countries or persons prohibited by Canadian law.
You further agree that you will not use our Services for any purpose prohibited by Canadian or international export laws, including the development or production of nuclear, chemical, or biological weapons.
By uploading, submitting, or transmitting any content through our Services ("User Content"), you grant Qylvar Retail LP a worldwide, non-exclusive, royalty-free, sublicensable license to use, copy, modify, display, and distribute your User Content solely for the purpose of providing and improving our Services.
You represent and warrant that you own or have obtained all necessary rights to any User Content you submit and that your User Content does not violate any third-party intellectual property rights or applicable laws.
Qylvar Retail LP does not endorse any User Content and is not responsible for the accuracy, completeness, or legality of content submitted by users. We reserve the right to remove or disable access to any User Content that violates these Terms or is otherwise objectionable.
If your use of our Services includes access to our application programming interfaces (APIs) or integration with third-party systems, you agree to:
We may modify, deprecate, or discontinue APIs with 90 days' prior notice. We are not responsible for loss of functionality resulting from API changes.
If you engage Qylvar Retail LP for professional services such as implementation, training, or custom development, such services are governed by a separate Statement of Work (SOW) or service agreement.
Professional service fees are non-refundable unless otherwise specified in your SOW. Deliverables provided as part of professional services are works made for hire and owned by Qylvar Retail LP, unless otherwise specified in writing.
Any feedback, suggestions, or ideas you provide to Qylvar Retail LP regarding our Services are provided on an unsolicited basis and become the exclusive property of Qylvar Retail LP. You grant us a perpetual, irrevocable, worldwide, royalty-free license to use such feedback for any purpose without attribution or compensation to you.
Qylvar Retail LP may monitor, log, and analyze usage of our Services for the purposes of:
We treat all collected data in accordance with our Privacy Policy and applicable privacy laws. You may not have a reasonable expectation of privacy in your use of our Services.
These Terms may be executed in any number of counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument. Electronic signatures, including e-signature platforms and digitally signed PDFs, shall have the same legal validity as original handwritten signatures.
Section headings are for convenience only and do not affect the interpretation of these Terms. The use of "including" means "including without limitation." References to "days" mean calendar days unless otherwise specified as "business days."
No provision of these Terms shall be interpreted against either party by reason of having drafted it or caused it to be drafted.
These Terms do not create a partnership, joint venture, agency, or employment relationship between you and Qylvar Retail LP. Neither party has the authority to bind the other or make commitments on behalf of the other.
Qylvar Retail LP reserves the right to add, remove, or modify features of our Services at any time. We will provide at least 30 days' notice of material changes that negatively impact service functionality.
We are not liable for any loss or damage resulting from changes to our Services, provided notice is given as specified above.
Your subscription to our Services will automatically renew at the end of each billing period unless you cancel your subscription before the renewal date.
You can cancel your subscription at any time by logging into your account or contacting sales@qylvar.shop. Cancellation will take effect at the end of your current billing period, and you will not be charged for the next period.
Failure to pay subscription fees will result in automatic suspension of your account after a grace period of 10 days. Suspended accounts may be permanently terminated if payment is not received within 30 days.
These Terms represent the complete and exclusive statement of agreement between you and Qylvar Retail LP regarding your use of our Services and supersede all prior written and oral agreements, understandings, and negotiations.
Last Updated: January 2026
These Terms of Service are effective immediately for new users and for existing users upon their acceptance or continued use of our Services.